Delivery and Return Information

Delivery and Return Information

We accept returns on all items, no quibble and always make this process as easy and hassle free as possible.

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 28 days of receipt.

Items should wherever possible be returned in their original packaging with any enclosed documentation.

It is very important when you return an item that we know the order number to which it relates, your details and whether you want a refund or an exchange. Without these details we won't be able to take the action you require.

We ask you to take reasonable care of the goods you purchase while they are in your possession. This means that: you may inspect and try on the goods as you would try them on in our store but tags should not be removed from any item and the original packaging should be retained. Goods should not be soiled, torn or damaged.

Faulty or incorrect items sent. - If you think the item you received is faulty or incorrect, please contact our customer service team by email at . We will then advise and assist you with the return. Please include as many details as possible about the fault.

Please allow 7-10 working days from our receipt of your goods, for us to process your return.

After receiving the return confirmation, please allow 7 days for exchanged goods’ shipping, or 5-10 days for a refund to be credited to your account. This timeframe is dictated by your bank or card issuer.

Your refund will be credited to the same card with which you made your original purchase. If for any reason this is not possible, (e.g. the card has expired) we will contact you to discuss alternatives.